Helpdesk Services

Any company using IT as part of their day-to-day operations will at times require technical assistance in support of that IT environment. Computers can malfunction, software can fail to respond, and staff may have questions about the more specialized aspects of the IT tools they are using. A Helpdesk fulfills this support function; yet, for many companies, setting up and maintaining a Helpdesk in-house can be both costly and taxing on human resources.

At ComteqUSA, we provide a "ready-made" remote Helpdesk -- manned by qualified technical support staff -- that is immediately available to meet your technical support needs. Our 24-hour Hotline serves as a central contact point for all your IT inquiries (e.g. hardware, software, networks, laptop support, remote network access); in most cases, support can be provided immediately over the phone (Tier 1 support), while other queries are directed either to our on-site staff or to other specialists (Tier 2 support). All calls are assigned a Call Identifier Number and logged in a centralized database; this guarantees accountability, work prioritization (for technicians) and quick resolution to the problem. The database also serves as an invaluable record of recurring problems so that more effective solutions may be found to prevent them (e.g. possible staff training requirements, new software / hardware requirements). All clients have access to this database to enable call tracking and up-to-date call status information.
The ComteqUSA Helpdesk can provide your company with:

• 24-hour access to technical support (via Helpdesk Hotline)
  
• Tier 1 & Tier 2 support
  
• MOUS (Microsoft Office User Specialist) certified technicians with a wide range of experience and knowledge
  
• Call logging and tracking that can be used to develop current user profiles and histories
  
• Ready-made technical support organization (more cost-effective than maintaining an in-house Helpdesk and less demanding on your own IT staff resources).